Tracked events
This is the raw material everything else is built from. Segments, predictive scores and attribution all come from these events.
You can see them for any individual on the Event Activity tab of their profile.
Browsing
| Event | When it fires |
|---|---|
| Page Viewed | A visitor opens any page |
| Collection Viewed | A visitor opens a category or collection page |
| Products Searched | A visitor searches your store |
| Product Viewed | A visitor opens a product page |
| Product Clicked | A visitor clicks a product in a list |
Cart
| Event | When it fires |
|---|---|
| Product Added | Something goes into the cart |
| Product Removed | Something comes out of the cart |
| Cart Update | The cart contents change |
| Cart Viewed | A visitor opens the cart page |
Checkout
| Event | When it fires |
|---|---|
| Checkout Started | A visitor begins checkout |
| Checkout Updated | Something changes during checkout |
| Checkout Deleted | A checkout is abandoned and discarded |
Checkout Started without a matching order is the signal behind abandonment, and it is the most useful group here. Someone who reaches checkout and stops was as close to buying as a person gets.
Orders
| Event | When it fires |
|---|---|
| Order Created | An order is placed |
| Order Paid | Payment completes |
| Order Updated | An order changes after being placed, including refunds and returns |
| Order Edited | Items, quantities, address or payment change |
| Order Cancelled | An order is cancelled |
Refunds and cancellations feed back into revenue, which is why a visitor's numbers can go negative in a period where they returned something and bought nothing new.
Attryb elements
These measure your own campaigns.
| Event | When it fires |
|---|---|
| Template Viewed | An Attryb element is shown |
| Product Viewed in Template | A product inside an element is viewed |
| Product Clicked in Template | A product inside an element is clicked |
| Product Added from Template | A product is added to cart from an element |
These are where impressions, clicks and assisted revenue come from.
Accounts
| Event | When it fires |
|---|---|
| Customer Enabled | An account is created |
| Login Viewed | The login page is opened |
| Registration Viewed | The registration page is opened |
Identity and location
| Event | When it fires |
|---|---|
| Visitor Identified | Location and device details are attached to a visitor |
This is what fills in city, country, device and screen size on a session. It is why location targeting works without asking anyone where they are.
Customer data from Shopify
For signed-in customers, Attryb also pulls profile data from Shopify.
| Field | |
|---|---|
| Shopify Customer ID | Name |
| Contact number | |
| Address | Language |
| Currency | Tags |
| Total spend | Total orders |
| Last order ID | Email verification status |
| Accepts email marketing | Accepts SMS marketing |
| Exempt from tax |
Accepts email marketing and Accepts SMS marketing are the two worth knowing about. They are what fills in Reachable Channels on a visitor profile, which tells you whether you can follow up with someone outside your site at all.
Where events show up
| What you see | Built from |
|---|---|
| Event Activity | Every event, session by session |
| Pages | Page Viewed only |
| Summary | Events rolled into totals and rates |
| Segments | Conditions matched against events |
| Campaign performance | Template events, plus orders |
Updated about 2 months ago