Notification preferences
Notification preferences decide how you hear about new messages: a sound in the browser, a push notification on your computer or phone, or both. Each person on your team sets their own.
Customers who ask for a person are waiting. Notifications are how you find out without watching the screen.
Go to Manage → Notification Preferences.
Sound
Plays a sound whenever a message comes in.
- Turn Sound on or off.
- Refresh the browser. The change only takes effect after a refresh.
Push notifications
Shows a notification on your device, even when the app is not the tab you are looking at.
- Click + Device.
- When your browser asks, allow notifications.
You can turn on push notifications on up to five devices.
| Device | Push notifications |
|---|---|
| Windows computers | Yes |
| Android phones | Yes |
| Mac computers | Not available |
| iPhones and iPads | Not available |
Manage your devices
- Pause a device: click its green tick. It stays on the list, and you can turn it back on later.
- Remove a device: click the trash icon.
What to turn on
On the device you work from, turn on both. A sound gets your attention when you are in another tab. A push notification tells you when you are in another app.
On your phone, push notifications, if it is Android. They let whoever is on duty answer customers away from their desk.
On a Mac or iPhone, keep a browser tab open with sound on. Push notifications are not available there, so the sound is the only alert you get.
Turn off sound on shared screens. A sound on every message in an office with five people answering chats is noise. Let each person set their own, on their own device.
Updated about 1 month ago