Order fulfilled

Tells the customer their order is on its way, with a button to track it. It sends when the order is marked fulfilled in Shopify.

Tracking is the question customers ask most after buying. A message with a tracking button answers it before they ask.


Flow	Order Flow
Sends when	The order is marked fulfilled in Shopify
Category	Utility
Reaches opted-out customers	Yes
Goal	Let the customer track their order

Set it up

Go to Ecomm+ → Order Flow.
Click the pencil icon on Order Fulfilled.
Pick an approved template, or submit a new one, and map its variables.

Turn it on.

The message only goes out when an order is marked fulfilled in Shopify. If your courier app or warehouse does not mark orders fulfilled, this message never sends. Add the tracking number when you fulfil, or the tracking button has nothing to open.

The template

Hi {{1}},

Good news: your order {{2}} has been packed and is on its way.

Items: {{3}}
Amount: ₹{{4}}

Tap below to track your parcel. Thank you for shopping with us.

Add a Call to Action URL button, such as Track order, whose link ends in a variable.

Variable	Map it to
`{{1}}`	`$FirstName`
`{{2}}`	`$OrderId`
`{{3}}`	`$LineItems`
`{{4}}`	`$OrderAmount`
`{{5}}`	The tracking link. See below.

The tracking link

Checkout	Button link	Map `{{5}}` to
Shopify	`https://wa.aisensy.com/{{5}}`	`$PartialTrackingUrl`

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Test it with a real order
Place an order on your own store with your own number, mark it fulfilled with a tracking number, and tap the button in the message you receive. It should open the tracking page for that order.

When to use it

Always. Every customer who paid wants to know when it is coming.

Make the button the point. Most customers will not read the message. They will tap Track order. Make sure the button works, and keep the text short enough that the button is visible without scrolling.

Do not add an offer. The customer is waiting for something they already bought. An offer here makes the message Marketing, which stops it reaching customers who opted out. The best time to sell again is after the parcel arrives. See Reorder reminder.