Order confirmed
Confirms a prepaid order the moment the customer's payment goes through, with what they bought and what they paid.
It answers the first question every customer has after paying: did it work? Without it, some of them email or call to check.
| Flow | Order Flow |
| Sends when | An online payment for an order is captured |
| Category | Utility |
| Reaches opted-out customers | Yes |
| Goal | Reassure the customer their order is placed |
Cash on delivery orders do not get this message, because nothing has been paid. They get the COD confirmation instead. See COD order confirmation.
Set it up
- Go to Ecomm+ → Order Flow.
- Click the pencil icon on Order Confirmed.
- Pick an approved template, or submit a new one, and map its variables.
- Turn it on.
The template
Hi {{1}},
Your payment was successful and your order {{2}} is confirmed.
Items: {{3}}
Amount paid: ₹{{4}}
We will message you again when it ships. Thank you for shopping with us.| Variable | Map it to |
|---|---|
{{1}} | $FirstName |
{{2}} | $OrderId |
{{3}} | $LineItems |
{{4}} | $OrderAmount |
When to use it
Always, if you take online payments. It is the message customers expect most, and the one they miss most when it does not come.
Say what happens next. "We will message you again when it ships" tells the customer they do not need to chase you. It also makes the shipping message feel expected rather than random.
Leave the offers out. It is tempting to add "10% off your next order" to a message every customer reads. That line makes the template Marketing, which costs more per message and stops it reaching customers who opted out. Send offers separately, later.
Updated about 1 month ago